This policy applies to coaching, workshops and programmes bought from Triple Brain Solutions (Pty) Ltd.
Two kinds of client, two sets of rules
This is the part that matters, and it is why this page is not a copy of the Life-X one.
| If you are… | Then… |
|---|---|
| An organisation engaging us for culture work, team effectiveness or a programme | Your engagement is governed by the signed proposal or statement of work. The Consumer Protection Act generally does not apply to a juristic person whose annual turnover or asset value meets the threshold in section 5 of the Act, currently R2 million. Cancellation, postponement and payment terms are whatever the contract says. |
| An individual paying personally for leadership or wellness coaching | You are a consumer. The Consumer Protection Act applies in full, and so does this policy. Nothing in a contract can take those rights away from you. |
Individual clients: your cooling-off right
Where you buy as a result of direct marketing, section 16 of the Consumer Protection Act gives you five business days to cancel in writing, without reason and without penalty. Where you buy online, section 44 of the Electronic Communications and Transactions Act gives you seven days. You get whichever is better for you. Refunds are paid within 15 business days.
This does not apply to a service you have already asked us to perform and which has been fully delivered.
Individual clients: cancelling a session
| When you cancel | What happens |
|---|---|
| More than 48 hours before | Rescheduled or refunded in full |
| 24 to 48 hours before | Rescheduled once at no charge |
| Less than 24 hours before, or no-show | Session charged in full |
Section 17 of the Consumer Protection Act lets you cancel an advance booking subject to a reasonable cancellation charge. We will always tell you the amount before we deduct it.
Organisations: postponement and cancellation
Workshops and programmes carry real cost that we commit before delivery day: facilitator time, travel, venue, materials. Our standard position, subject to what your contract says:
| Notice given | Charge |
|---|---|
| More than 14 days | No charge, rescheduled at no cost |
| 7 to 14 days | A cancellation charge as set out in your engagement agreement |
| Less than 7 days | A cancellation charge as set out in your engagement agreement, plus any non-recoverable travel and venue cost |
If we cancel
If we cancel or cannot deliver, you choose: reschedule, credit, or a full refund. No argument, no admin charge.
Confidentiality is not refundable
Cancelling or asking for a refund changes nothing about confidentiality. Anything shared in a coaching conversation stays confidential permanently, whether or not the engagement was paid for or completed.
Paying online
When online payment goes live this section must state the payment methods accepted, the currency, whether the price includes VAT, and the payment provider handling the transaction. Card details are handled by the payment provider and are never stored by us.
How to claim
Email info@triplebrainsolutions.co.za with your name, what you bought and when. We acknowledge within 2 business days and resolve within 15.
Complaints
If you are unhappy with how we handle a refund, raise it with us first. If we cannot resolve it, an individual consumer may refer the matter to the Consumer Goods and Services Ombud or the National Consumer Commission.